Testimonials of Customers
These letters have come to us from around the country, and we thought we would share them with you.
Dear Palmer Industries:
I'd like to thank you for your service, your attitude, and your trust.
Several months ago I bought a Palmer Independence for my mother. I should also thank you for your machine--it's by far the best I have seen, and I looked at a lot of them before I chose yours. It has enabled my mother to maintain some of her independence since she lost her car. She's off in it every day, and it is a real conversation piece wherever she goes.
I recently ordered a rear view mirror for the scooter, and gave it to my mother for Christmas. When I tried to install it, the mounting bracket was too large and couldn't be tightened on the handlebar. So I called you, and you asked me to call your assembly shop. So I called them. The woman who answered said "sorry"---then said she'd try a new one first on a machine in the shop and then mail it to me. She did, it came, and it's definitely smaller than the original one and will probably work (I won't be able to try it until I visit my mother again).
The whole process was just so easy I wanted to thank you. I've enclosed the original mounting bracket--you may want to spot check those in stock to see if others have the same problem.
Tim of Los Gatos, CA
Dear Palmer Industries,
Thank you so much for the check for $100. I of course was very surprised and thankful, but mainly I want to reiterate in print what I've said over the phone. It's a pleasure to do business with you and to have a continuing personal relationship with you, even if only over the phone.
My experience with your Customer Service has been excellent, with your office staff whom I talk to on the phone consistently helpful and friendly. I'm thankful for this opportunity to 'sing your praises' for a bit.
David of Dallas, TX
Just a note to let you know we love our Palmer Twosome. It is a great help to us for my husband is blind and also has a bad heart and a bad back. I have some problems, but I do drive the Palmer. It helps me with groceries for they get a little heavy to carry. We want to thank you for thinking of people with special needs.
Jim & Dolly of York, PA
I received the fork for the trike and I have it installed and running. It was definitely the problem. I am so thankful to you and the company and I am greatly relieved as I thought I was really in for a lot of trouble and expense. I did not need the help of a bike shop so there was no cost there.
Thanks again for your sincerity and honesty and please thank the president of the company for me.
Thank you so much, you are all good people.
Aubrey of Richmond Heights, MO
Sorry I'm so late in sending this. It was in the envelope in the basket of my twosome in the garage.
I haven't used it much yet. It's so powerful, I only use 1st & 2nd gear. I only ride in my yard. One day, I'll go in the street of my neighborhood for a ride. It's beautiful and you should see the people passing by look at it.
Laura Lee of New Iberia, LA
First off - let me tell you how much I am enjoying our Palmer Twosome. It has enhanced my life completely and here in Grand Island which is level country on the whole, I ride around town anywhere I wish. I tell everyone "it's fully air conditioned" and the heater is just as good as the one in my Ford Model A Fourdoor. Mileage is good too! I can ride all day and still have enough fuel left to put Palmer in his stall and by morning, he's ready to go again - that I can't do with the Model A. I have to find a driver and that is sort of a problem - others have things to do - and with Palmer I can do my things too.
I haven't tried him out for distance yet - but I'll bet I traveled over 25 miles yesterday and did I enjoy him. Saturday, we had a car show and so we cruised around town. I swear next year I'll ride Palmer. Show people the car of the future!
I have given out most of the literature you sent me. Friends from Greenwood, NE (about 126 miles from Lincoln) Lincoln & Grand Island to Rapid City and Mitchell, SD. I care little if I receive any benefit from what I've done - I just wish to spread the happiness I have with Palmer around. Others have had their enjoyment with him also. Veterans Home Show in November, Palmer is to be there for rides for the handicapped.
Well, thank you so much. Respectively
Kenneth of Grand Island, NC
Recently George H. Pierce of Tonawanda, NY (my Dad), received a letter from Rita. She inquired about Dad's using the Palmer Two-Seater and remaining on the reference list.
Sorry to say Dad died in December, 2010. He had many enjoyable adventures in his two seater. He went shopping, did his banking, and even did his own laundry. He also followed the local bike path down along the river. It gave him an independence he wouldn't have had without the two seater. He was 89 when he died and was able to use the Palmer up until 6 months ago.
I have now inherited the 2 seater and expect to get a lot of enjoyment from it also.
Dad loved his two seater and had nothing but praise for Palmer Industries and its employees.
Thank you for helping enrich his life.
Thelma P. Buncy
PS. We used to put the two seater into a pick-up truck so that dad could go to the county fair.
Thank you so very much, for the pleasant surprise I got in the mail from you.
Thank you, again! Your check to me couldn't have arrived at a more convenient time. As I had been in the hospital and really appreciated the check. Sure made my day, and I hope Janet enjoys her bike as much as I do; and my little dog also. He is trained to walk with the bike or on it! Mr. Prince was the reason of my getting a bike! He sure enjoys it as do I! So thank you again.
Adeline of Blairsville, GA
Dad (Elmer Kilmer) is really enjoying his trike. Thanks so much for a quality product and your personal attention. It has meant a lot to him.
To the folks at Palmer Industries
Over this past summer I contacted you about replacing the two deep-cycle batteries in my father's old Palmer Twosome. After belatedly picking them up this fall, my son and I hooked them into the Twosome with some doubt as to whether we could get the vehicle to run. Remarkably, with just the two new batteries and pumped up (original) tires the Twosome ran as well as it did when my father first brought it home! Now that may not seem special, but my father passed way over 23 years ago and the Twosome had been stored unused in a garge since sometime before that-covered but not really "cared-for" all that time. To have this amazing vehicle spring to life with nary a squeak of the axles-well that's something Palmer Industries should be pretty proud of!
Thanks for making such a marvelous machine!
P.S. I've attached a picture of my son on the Twosome. While he and my father never met, one way they're connected is the Twosome!
Dear Palmer Industries,
We own a Palmer Independence scooter (a used 1997 model) and spend half the year living in RV Parks in Florida. People stop us all the time asking about the scooter. We love it; does everything it's advertised to do and more! Besides using it for my wife, who's unable to walk very far, we also use it as if it were a little car to run errands around town. The high speed and acceleration makes crossing busy streets a cinch. One other thing my wife has discovered down here in Florida; is that she's able to take it into the drugstore and the supermarket, very handy indeed, and she's done a full weeks shopping with it"
Mr. D. Cherau, FL